Our Melbourne team dispatches orders Monday to Friday (except public holidays).
Personalised Toys do take a little longer, the team is getting these out in approx. 7 days.
For up to date delivery timeframes, please use the AUSPOST delivery time calculator. Our postcode is 3058.
We cannot be held accountable once the package is in the AusPost network nor for their management of parcels.
Shipping Rates (read below for details around customs and charges):
|FREE SHIPPING over $85 AUD / $65USD||FREE|
|Australia Standard (2-5 days)||$8 AUD|
|Australia Express (1-3 Days)||$10AUD|
|Metro Melbourne Same Day/ Next Day Delivery (1-2 Days)||$10AUD|
|New Zealand Standard (5 days most areas)||$10AUD|
|New Zealand Express (2-4 days most areas)||$15AUD|
Rest of World AUSPOST Standard
(7-21 days via local mail)*
|Rest of World AUSPOST Express
(5-10 days via courier)*
|Rest of World - DHL Express Courier
(3-10 days via DHL courier)
* Orders shipped outside Australia may incur taxes and duties which are the responsibility of the recipient. We can not cover this as the rates vary per destination country.
For more information please click below.
Please ensure that your address details are correct when making your order. Riff Raff & Co is not liable for any lost parcels.
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.
Available for orders within a 30km radius of Coburg North only.
Order before 11am (AEDT) for delivery by 5pm the same day (Monday - Friday).*
*For personalised items order by 4pm (AEDT) for delivery by 5pm the next day (Monday - Friday).
*If the delivery partner is at capacity on any given day, Riff Raff reserves the right to schedule delivery the following business day.
Unavailable on public holidays. Not available for PO Boxes.
Have other questions? We have a whole list of FAQs and their answers here.
Orders shipped outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Riff Raff Baby Pty Ltd has no control over these charges, nor can Riff Raff Baby Pty Ltd predict what they may be.
For more information please click below.
>>>Shipping Outside Australia<<<
When ordering from Riff Raff Baby Pty Ltd, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Customs offices in some countries may require the importer of record to provide identification before releasing the shipment.
Customs policies vary widely from country to country. Please contact your local customs office for more information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We understand it is very difficult to know if an online purchase will meet your expectations.
That is why we have a 100% risk-free returns policy.**
**For Australian customers only.
You buy it and our pal does not look like it was suppose to we will send you FREE postage labels to arrange the return. The following conditions apply:
Over Christmas we will extend the usual period of returns and exchanges to between Nov 10th to Jan 10th.
If you did not purchase the item, you are entitled to an exchange ONLY
Please be aware that exchange or refunds will only be processed when the goods being returned have been received and confirmed as as-new quality.
Refunds will only be actioned to the accounts from which the goods were purchased.
Toys used in any way are excluded from the policy.
Gifts exchanging for other characters will require proof of purchase from the giftee including the specific order number and name of person.
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