MEET THE RIFF RAFF TEAM
Ever wondered who designed your toy? Who lovingly assembles, checks them, wraps them and gets them on their way to their forever homes? Who are you talking to on messenger at 10pm at night? Well here we are! (in order of how long we have been with the team)
Chief of all Sleepy Operations
Emma is our fierce leader here at Riff, Raff & Co. Emma’s GIF game is second to none and her enthusiasm? Unmatched. Her passion is sleep (can we get an “AMEN” mamas?!). Oh and business. Which makes sense because she launched this here business which specialises in sleep...
When she’s not busy being a podcast lovin’ small business hustler, she’s elbow deep in mum life. Her Evie (5) is sassy as hell and well, kind of a replica of her mother. Funny how life works, karma baby! Her Louis? He’s 4 (yeah we know, almost Irish Twins much to Emma’s *gulp* surprise), chilled and SMART. Like really smart. His ability to complete a puzzle in record time freaks the hell out of everyone who meets him.
When Emma’s not being all boss / mum like, she’s dreaming of her next overseas getaway...ok, you may find her fantasising about her upcoming adventures more frequently than she’d like to admit...the faraway gaze gives her away *everytime*
What can we say, Chelsea is the Mum friend you *need* in your life. She’ll happily sip wine in the park with you (in glasses, not plastic, she’s the fancy type) while the kids tire themselves out. As a kickass mum of 4 herself (Cleo 5, Twins Asha & Tully and Steve 45 - some husbands count as kids right?!), she is highly skilled in the art of multi-tasking/running kids raggard/making light of the hilarity that is motherhood.
On a professional front? Chelsea is our quality control ninja. If so much as a stitch is out of place on one of our cute, critter-like sleep toys, she’ll swiftly send it right back to be perfected.
When she’s not busy on one of her many mum dates / managing the household / quality controlling like a boss, you can find her hiding in an obscure location for a moment's peace. We’ve been told she frequents Japanese Bath Houses but *please* don’t tell her husband...he might find her and pester her with requests for a snack/bedtime lullaby/bottle.
Customer Experience Guru & Social Media Maven
Carmel’s our Customer Experience Guru and Social Media Maven and boy does she do some great work for us here. Our Instagram Feed / Facebook Page / Customer Reviews - all shining due to Carmel.
Along with being downright excellent at her job, Carmel’s also a budding Interior Designer. When we say ‘budding’ we actually mean SUPER talented. She’s gutted and renovated two homes now which are so gorgeous they give us house envy. Her design quests are journaled via her Instagram page www.instagram.com/the_rule_breakers which is growing in popularity by the day. Her first complete build is in full swing and we’re literally counting down the seconds till the full reveal!
When Carmel’s not busy being all out FABULOUS, she is at home with her somewhat active but oh so delightful boys. Hudson who’s 5, keeps Carmel entertained for hours with his almost encyclopedic knowledge of astronomy. And her little Wyatt? At 3, he’s well on his way to becoming a professional hugger / Thor impersonator with his skills in both areas being equally impressive. Yup, our Carmel is one busy lady that’s for sure!
Sender of all sleepy things (Fulfilment)
Yet to enter the motherhood jungle herself, Kianna is DA COOLEST big sister going with three younger siblings ranging from 14-7 who she quite simply, adores with every fibre of her being. They are everything she imagines her own children would be one day: smart, kind, brave and all-out wacky. One of them recently painted themselves green at a protest to protect The Great Barrier Reef and gosh was she proud as punch!
As our Fulfilment Officer she takes it upon herself to sprinkle the last bit of magic onto our sleep toys to ensure when you open our parcels, you are greeted with a whole lotta happiness.
When Kianna’s not busy being the big sis we all wish we had / fulfilling orders like the queen she is, you can find her frequenting Vegan Cafes. She fancies herself quite the food connoisseur, having sampled most everything on the menu. Yup, our Kianna knows a good plant-based cake / ice-cream / hot chocolate when she encounters one. Oh to be 23 again!
Customer Service Guru
Our Skye has *just* gone on maternity leave and we miss her already. She’s the kind of lady who’s actually *never* tired. You know, those mythical creatures that seem to function on happiness alone. Not triple shot lattes like the rest of us? Ha!
As our Customer Service Guru, she makes it her business to keep our customers happy and we kinda think she may just teleport joy and calmness through Facebook Messanger? We’ve had oodles of positive feedback from those of you who have dealt with her and it’s not hard to see why.
When Skye’s not busy being all energetic and Pollyanna-like, she hangs out with her equally energetic son Jagger who’s 2 ½. Jagger is Skye’s constant reminder that mums really shouldn’t swear as frequently as she does. Hilarious, attitude a plenty and and all round rockin’ little dude, Jager will no doubt be a kickass big brother to his little sis who’s due well, any second. In between Jagger/Uni/ Wife Life and being our Customer Service Guru, Skye doesn’t really understand the term ‘downtime’. Which isn’t going to change any time soon with the impending arrival of her daughter! Lucky she’s never tired huh?
Customer Service Guru
This busy lady is often doing 200 things at once and doesn’t understand the concept of ‘down time’. She prefers to take each day as it comes with a secret hope that she gets to enjoy a hot latte and a little Netflix binge in the evenings.
As our most experienced member of our Customer Service Extraordinaire team, Erika brings a whole lot of dedication to her role, meaning if you have a problem, you won’t stop hearing from Erika until she satisfied that she’s made your day a little better.
When Erika’s not elbow deep in customer service/dad jokes, you can find her enjoying time with her mini-me [the resemblance is uncanny!], Pepper. Pepper is a Erika’s little dreamer and a real life cat YouTuber. Yes, you read that right, a cat YouTuber. It goes without saying, Erika is her number one fan and doubles as her videographer / production assistant much to Pepper’s delight!
Cuteness Technician aka Quality & Wrapping
Oh Margaret, where would we be without Margaret? She’s the calm to our storm, the ying to our yang, the cheese to our macaroni, the Riff to our Raff. Basically, she keeps all of us chilled with her reassuring smile and her wise ‘been there / done that’ motherly advice.
Margaret is Mum to 30 year old Holly and is the kind of mum we all aspire to be. She, without a word of a lie, loves every little thing about her girl. Now grandma to Riff-loving Harley, 1 (and who’s lovingly referred to as a ‘steam-train’ due to his energetic abilities), Margaret’s yoda-like qualities have only intensified.
Her creativity is second to none which is why Margaret makes the perfect cuteness technician. You better believe our toys aren’t simply wrapped, they are thoroughly checked and then wrapped in their swaddle - all ready to start bringing more sleep to your house too!
When Margaret’s not busy being simply sensational at everything, you can find her dancing up a storm/reading very large novels/crafting amazing tidbits / upcycling furniture / counseling our team on motherhood and the like. Yup, we are Team Margaret forever!
Customer Service Guru
Sheree is our messy bun loving, slipper wearing, straight shooting Customer Service Guru. She’s owner to one of those fabulous husbands who just *get* the work/life mum struggle and does everything in his power to keep his Sheree as happy as can be. He even folds (yeah FOLDS - some people do that apparently, who knew?!) the washing then quietly puts it away. Keeper!
Sheree is mum to her lovely Ella (9) who prefers to cartwheel rather than predictably walk places. Who actually believes unicorns exist, who is a bonafide cheerleader who sometimes forgets to switch the ‘cheer’ off in everyday conversation (M-U-M I need a C-O-O-K-I-E, yeah!). Her boy, Kael, is 4 and credits his super Gekko Muscles as his winning feature (boys!) and warms each and every heart he comes into contact with #charmer.
When Sheree isn’t being our rad customer liaison officer you can spot her power-walking to and from her many mum appointments/ managing her local netball club / shopping for homewares and fashioning her home with scatter cushions - much to her husband's dismay!