Spare Soundbox

Our Melbourne team dispatches orders next day except for Personalised Toys which take up to 14 days.

For delivery timeframes please click below

>>> Auspost Delivery Time Calculator<<<

Shipping Rates:

* Orders shipped outside Australia may incur taxes and duties which are the responsibility of the recipient. We can not cover this as the rates vary per destination country.

For more information please click below.

>>>Shipping Outside Australia<<<

We understand it is very difficult to know if an online purchase will meet your expectations. 

That is why we have a 100% risk-free returns policy.**

**For Australian customers only.

You buy it and our pal does not look like it was suppose to we will send you FREE postage labels to arrange the return. The following conditions apply:

• Items must be in perfect as-new quality (unused)
• Original packaging MUST be intact and included in your return to be accepted for Change of mind refund or Exchange.
• Bath Sets must be returned in the original packaging with 30 days for exchange.
• All personalised toys are exempt from this policy as per our Personalisation T&C
• Exchanges and Refunds will only be processed within 30 days of customer receiving the item (except for during Christmas **see below)
• All goods purchased through NQR sale's are exempt from returns policy. 

Over Christmas we will extend the usual period of returns and exchanges to between Nov 10th to Jan 10th.

If you did not purchase the item, you are entitled to an exchange ONLY

Please be aware that exchange or refunds will only be processed when the goods being returned have been received and confirmed as as-new quality.

Refunds will only be actioned to the accounts from which the goods were purchased.

Toys used in any way are excluded from the policy. 

Gifts exchanging for other characters will require proof of purchase from the giftee including the specific order number and name of person.